Privacy Policy

Scope of Application

This Privacy Policy applies solely to the official YiLive website (the "Site") operated by YIWISE (SINGAPORE) PTE. LTD. (UEN 202557715C, referred to as "we", "us", or "our").

This policy explains how we collect, use, and protect information when you browse this Site or submit inquiries. It does not apply to enterprise software agreements, master service agreements, or dedicated commercial product deployments that you or your organization enter into with us separately.

Information We Collect

The sole intake point for personal information on this Site is our "Contact Sales" / Demo Request form. General browsing does not require account registration or the submission of personal credentials. Additionally, with your consent, website analytics data is processed by Google Analytics.

• Information you provide directly: your name, company or brand name, work email address, target market, operating e-commerce platforms (optional), and custom project notes (optional).
• Automatically collected submission context: timestamp of submission, referring URL, and campaign attribution parameters appended to your visit URL (UTM tags including source, medium, campaign, term, and content).

How We Use Your Information

We process your information for business communications related to cross-border livestreaming and AI video production.

• To respond promptly to your inquiries and arrange product demonstrations or technical walkthroughs.
• To evaluate prospective business fit, provide tailored solutions, and facilitate sales communications.
• To analyze marketing channel effectiveness using submission-level UTM parameters and referrer URLs.
• To maintain necessary audit trails and communication records in accordance with regulatory obligations.

Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties, nor do we disclose it for third-party behavioral advertising.

Information may be shared only under the following limited circumstances:

• Authorized Internal Personnel: limited to sales, solutions engineering, and customer support staff on a need-to-know basis.
• Essential Service Providers: trusted vendors providing technical infrastructure (such as transactional email delivery) that process information solely on our instructions and subject to confidentiality agreements.
• Analytics Providers: Subject to your consent, website analytics data is processed by Google Analytics (provided by Google).
• Legal Obligations: where required by binding law, regulation, judicial subpoena, or lawful request by competent public authorities.

Data Retention and Security

We retain your contact details only for the duration necessary to fulfill the business inquiry purposes outlined in this policy. When the inquiry is completed or upon your legitimate deletion request, we will securely delete or anonymize the data.

We take reasonable technical and administrative measures to protect your information against unauthorized access, loss, misuse, or alteration.

Cookies and Tracking Technologies

This Site uses essential storage and optional analytics technologies:

• Essential Storage: We use browser local storage to save your cookie choices and support essential site functionality. It is not used for tracking.
• Analytics: Subject to your consent, we load Google Analytics 4 (provided by Google) to collect aggregated information such as visited pages, session duration, referral sources, device and browser types, and approximate geographic region to improve the site. We have enabled IP anonymization, and this data is never used for advertising or cross-site profiling.
• Your Control: GA4 will not be loaded if you reject it. You can change your choices at any time via the "Cookie settings" link in the footer.
• Third-Party Policy: The processing of this data by Google is subject to Google's Privacy Policy.

Your Rights

Depending on your jurisdiction, you may have statutory rights regarding your personal data, including the right to access, rectify, delete, restrict processing, or withdraw consent for future sales communications.

To exercise any of these rights, please contact us at support@yiwise.com. We will verify your identity and respond in accordance with applicable legal timeframes.

Cross-Border Data Transfer

To respond to your inquiries, information may be processed outside of your country or region. We take reasonable measures to protect your information.

Children's Privacy

This Site and the YiLive platform are intended exclusively for commercial organizations and adult professionals. We do not knowingly collect personal information from individuals under the age of 18 (or the applicable age of majority in your jurisdiction).

If a parent or guardian discovers that a minor has submitted personal information through our form, please contact us immediately, and we will promptly delete the data.

Updates and Contact Us

We may revise this Privacy Policy periodically to reflect enhancements in our practices or changes in applicable legislation. The revised version will be posted on this page with an updated "Last updated" date.

If you have questions, feedback, or privacy-related inquiries, please reach out to us at:

• Operating Entity: YIWISE (SINGAPORE) PTE. LTD.
• Location: Singapore
• Contact Email: support@yiwise.com